This role is responsible for the support of our Information and Assistance (I&A) Unit and for other support activities across our Entry, Advocacy and Oversight Division. The incumbent has direct oversight of computer programs that are unique to the Aging Network and obtains the level of a subject matter expert in these related areas. The incumbent also participates in the development, implementation, and monitoring of reports related to quality assurance for all programs in the I&A Unit.
Key responsibilities include studying and analyzing administrative operations and problems, preparing detailed and comprehensive reports of findings and recommendations, and assisting in implementing procedural or policy changes as they relate to I&A. Work involves assisting in the ongoing development and recommendation of software enhancements and working with staff to refine the content of the administrative tables and program resources, in addition to compiling, reviewing, and analyzing statistical and programmatic reports for program planning and for the development and implementation of program outcome measures and standards. Other responsibilities include providing technical assistance to staff and providers in the form of information sharing, instruction, coaching, and training, as well as assisting in the revision and implementation of changes in the process flow and technical supports for the Unit and Division. Be part of something bigger than yourself with our team!Work Schedule and Additional Information:
QUALIFICATIONS
Minimum Experience and Training Requirements:
Other Requirements:
How to Apply:
Veterans:
Telecommunications Relay Service (TRS):
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
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