Job Description

Full job description

About Dovetail + Co

We are in the business of creating beautiful experiences, one detail at a time. Dovetail + Co is an owner, creator, and operator of exceptional hotels and experiential real estate. We craft strategic business plans resulting in one-of-a-kind hotels in remarkable places, cherished by their local communities. Our approach is multi-disciplinary, collaborative, and results driven. Dovetail + Co's diverse portfolio of award-winning hotels include Wayfinder Waikiki, Wayfinder Newport; Wayfinder Bishop; Cambridge Beaches at King’s Point; Urban Cowboy Lodge; Now Now Noho, and Palihotel San Diego.

Job Overview

We are searching for an experienced and dynamic General Manager (GM) to direct the day-to-day operations of a new boutique hotel in Mammoth Lakes, California. This includes, but is not limited to, the Front Office, Food and Beverage, Sales and Revenue, Housekeeping, Maintenance, and Administrative departments. Our ideal GM will have a warm, welcoming demeanor that exudes hospitality with strong leadership skills. You will passionately communicate the vision, direction, and purpose of all hotel and company initiatives. You will achieve and maintain superior financial results while inspiring and motivating your team to foster a guest-focused environment. You will develop and drive strategies and tactics that make a big impact and constantly seek to improve the operation. You will actively seek out critical information on market trends, segment behavior, and other data to make informed decisions on what is best for business. You will create and promote learning opportunities and development plans for direct reports, with the aim of fostering a culture of development across the broader team.

Essential Functions & Responsibilities

Administrative:

• Accountable for appropriate administration and controls involving hotel operations and bank accounts
• Develop a continuous five-year capital improvement plan for operations
• Implement and adhere to the Standard Operating Procedures for all departments
• Serve as the liaison between your property and the Dovetail + Co

Executive Team and Ownership

• Manage expenditures from the Annual Operating Budget and Capital

Reserve Budget

• Initiate, implement, and analyze accounting procedures to include: labor forecasts, inventory procedures, financial forecasting, annual budgeting procedures, capital expenditures, payroll, and month-end analysis

Communication:

• Ensure follow-up to guest comments and comment card responses via telephone/email and provide follow-up documentation within five (5) business days
• Initiate and maintain effective positive communication between guests and employees
• Maintain an “Open Door” communication policy for employees and guests

Personnel:

• Responsible for recruiting, interviewing, selecting, training, guiding, and managing team members
• Maintain an increased awareness of safety issues
• Maintain and monitor effective personnel relations in a supportive, confidential environment
• Administer and train on progressive discipline policies and procedures
• Responsible for performance evaluations and setting annual goals for the management team

Operations:

• Ensure that all staff is delivering the levels of service in accordance with standard operating procedures
• Have a thorough understanding involving the maintenance of the property
• Ensure the maintenance of exteriors / public spaces and conduct daily inspections to keep the property exceptionally clean and staged in accordance with brand standards
• Ensure the successful execution of all property events and local activations, as needed
• Oversee planning and pricing of all menu items
• Have a thorough understanding of services, amenities, and offerings
• Maintain current knowledge of all activities and events in the surrounding areas
• Responsible for reviewing, understanding, and following up on hotel guest needs
• Coordinate and monitor contract services to ensure performance and productivity involving special projects, daily maintenance of grounds, and guest rooms to meet guest expectations
• Oversee the weekly team schedules

Knowledge, Requirements, and Skills

• At least three (3) years’ experience as a hotel General Manager or relevant position required
• Hotel opening experience preferred
• Food and Beverage Management experience preferred.
• Strong ability in using MS Office (MS Excel and MS PowerPoint, in particular)
• Ability to work with PMS, POS, and RM software
• Outstanding communication and interpersonal skills
• Excellent reading, writing, and oral proficiency in the English

Language

• Excellent organizational and time management skills
• Excellent attention to detail
• Financial Management
• Business Acumen
• Ethical Conduct
• Strong Leadership
• Ability to multitask
• Work well under pressure, be a team player

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and the entire Dovetail portfolio.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Dovetail’s standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, will not be tolerated.

If interested, please send your resume and a brief cover letter to Katy Madsen at [email protected].

Job Type: Full-time

Pay: $90,000.00 - $130,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Application Question(s):

• What outdoor activities do you enjoy?

Experience:

• Hotel management: 1 year (Required)

Ability to Relocate:

• Mammoth Lakes, CA: Relocate before starting work (Required)

Work Location: In person

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