Job Description

Job Requisition ID: 42962

Agency: Department of Human Services

Class Title: OFFICE ADMINISTRATOR IV - 29994

Skill Option: Keyboarding

Bilingual Option: None

Opening Date: 12/09/2024

Closing Date/Time: 12/24/2024

Salary: Anticipated Salary $4,766-$6,632/month ($57,192-$79,584/year)

Job Type: Salaried

Category: Full Time

County: Sangamon

Number of Vacancies: 1

Plan/BU: RC028

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Posting Identification Number 42962

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Bureau of Disability Determination Services (BDDS) is seeking to hire a position to utilize job knowledge and experience to ensure compliance with Social Security Administration (SSA)/Disability Determination Services (DDS) standards and procedures to resolve and perform highly technical and specialized functions in establishing claims in the Disability Claims Processing System (DCPS) for assignment purposes to Disability Claims Adjudicators. This position directs the work of subordinate staff involved in performing a variety of highly specialized, complex, and technical office support functions for maintaining data on disability claims for the Social Security Administration and the Bureau of Disability Determination Services; utilizes automated office equipment and software applications for the purposes of claims control and statistical and management reports; trains new and experienced staff and monitors work product; oversees Bureau wide automatic and manual case assignment to Adjudicative staff and Technical staff adjudicating disability claims; maintains case level and case assignment totals under direction provided by Adjudication Services; and serves as liaison between different levels of the Bureau and SSA field office staff, as well as liaison to outside case processing components and out-of-state case processing components.

Essential Functions

• Performs complex, specialized paraprofessional/technical functions supporting the Bureau’s operations/programs by overseeing set Social Security Administration (SSA)/Disability Determination Services (DDS) guidelines for proper claim entry and adequate claim assignment to adjudicative staff and technical staff within the DDS.
• Monitors compliance of the DDS regulations, procedures, and operations.
• Serves as working supervisor.
• Confers with Bureau managers, professional staff, and clerical personnel to coordinate the Case Intake functions with Bureau programs or projects, as well as Information Systems (IS) personnel to effect software application changes, problem resolution and definition.
• Monitors the effectiveness and functionality of DCPS software concerning claims intake and claims assignment.
• Performs other duties as assigned or required which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of two (2) years of study at a secretarial or business college and two (2) years of office experience

OR

Completion of high school and four (4) years of Office Assistant experience

OR

Four (4) years independent business experience.

• Requires ability to keyboard accurately at 30 wpm.

Preferred Qualifications

• Two (2) years of experience directing and supervising the work of clerical support office staff.
• Three (3) years of experience utilizing program operations and policies for a human services organization.
• Three (3) years of experience utilizing office procedures and programs for a public or private organization.
• Three (3) years of experience working with businesses communicating in person and automated.
• Three (3) years of experience operating manual and automated office equipment.
• Two (2) years of experience in guiding and training staff.

Conditions of Employment

• Requires ability to pass a federal employment background check. Individuals selected for positions with the Illinois Disability Determination Service (DDS) must go through a complete federal background investigation suitability determination by the Social Security Administration. Those individuals meeting the state requirements for employment must first complete the federal background investigation prior to their start date. This is necessary to determine whether an employee can be issued credentials in order to have access to the Social Security Disability data, records and systems. Further details will be provided during the pre-employment background check process.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Work Hours: Mon-Fri, 8am-4:30pm; 1 hour unpaid lunch.

Work Location: 100 N 1st St Springfield, IL 62794

Division of Rehabilitation Services

Bureau of Disability Determination Svc

Auxiliary Services/Computer Operations

Agency Contact: [email protected]

Posting Group: Office & Administrative Support; Social Services

About the Agency:

The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
  • Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link:

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• [email protected]
• [email protected]

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