Job Description

Requisition No: 842057 

Agency: Department of Health

Working Title: OPS FAMILY SUPPORT WORKER - 64906999

 Pay Plan: Temp

Position Number: 64906999 

Salary: $19.49 Hourly 

Posting Closing Date: 12/18/2024 

Total Compensation Estimator 

FLORIDA DEPARTMENT OF HEALTH - CHD BROWARD COUNTY

OPS FAMILY SUPPORT WORKER - 64906999

KIDCARE OUTREACH PROGRAM

OPEN COMPETITIVE OPPORTUNITY

This position requires you to work on site at one of our facilities located throughout Broward County.

This is an OPS (Other Personal Services) positions and as such no paid time off is offered. Health benefits will be offered for full-time employment. OPS employees are eligible to participate in a deferred compensation plan.
We request that all applications be completed with People First - no faxed or mailed applications to the agency. Experience, education, and/or training used to meet the minimum qualifications and in response to the qualifying questions must be verifiable through information contained in your application.

When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month, and year) identifying company name or if unemployed. Incomplete applications will not be considered.

DESCRIPTION

• Provide customer service by answering the 954-INSURES line to assist consumers with the Florida KidCare application process.
• Answer incoming calls, retrieve messages, return calls, and assist with online applications.
• Identify and resolve Florida KidCare technical issues as requested.
• Serve as the local source of customer service information for community-based organizations and consumers in Broward County. 
• Distribute Florida KidCare materials to community organizations, schools, childcare providers, places of business and civic leaders.
• Mail or hand deliver marketing materials or promotional items as requested.
• Assist in stocking and having readily available large quantities of all Florida KidCare materials, such as postcards, brochures, posters, applications, promotional items, and other information needed by community partners in Broward County who are assisting with Florida KidCare outreach. 
• Attend community events and provide educational presentations to the community about the Florida KidCare Program.
• Serve as the local client advocate for families, via phone or in person, for the identification of Florida KidCare issues. Refer such issues to the appropriate Florida KidCare Program Office.
• Update database and electronic logs by typing in data for incoming calls, client services, applications submitted, events attended, and materials distributed.
• Collaborate with the outreach team to plan local marketing outreach activities and participate in public relations activities, such as radio and television appearances, and community events as resources allow.
• Visit Broward County Public Schools to view information helpful for Florida KidCare enrollment.
• Participate in all communication activities such as conference calls, workgroup meetings, trainings, and presentations provided by the Department and the Florida KidCare Outreach Program.
• Assist the local advisory committee, the KidCare Partners Taskforce, which is responsible for planning and assessing Florida KidCare outreach activities performed in Broward County.
• Performs other duties as required.

MINIMUM QUALIFICATIONS:

1. Willing to work before, during and/or beyond normal work hours or days in the event of an emergency.
2. Able to work evenings and weekends as determined by program needs.
3. Have a minimum of two (2) years of customer service experience.
4. Have a minimum of two (2) years of working in a call center.
5. Valid driver's license, free of major infractions and access to an automobile to be utilized for work purposes and a willingness to drive to multiple sites as required by program needs.
6. Bilingual, fluent in English/Spanish.

PREFERED QUALIFICATIONS:

1. Bachelor’s degree in Social Work, Psychology from an accredit university or college, or a related field.
2. Experience working with Federal Program Eligibility.
3. Experience conducting community outreach.
4. Experience working with social service programs.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the  Healthiest  State in the Nation.

Values:

I  nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

BROWARD COUNTY

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit  .

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit.   Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:  

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Job Tags

Similar Jobs