Job Description

Requisition No: 836570 

Agency: Children and Families

Working Title: FAMILY SUPPORT WORKER - 60073162

 Pay Plan: Career Service

Position Number: 60073162 

Salary: 33,760.00 

Posting Closing Date: 12/06/2024 

Total Compensation Estimator 

ALL EMPLOYMENT GAPS MUST BE DOCUMENTED ON THE APPLICATION

It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigations (FBI) and may include local criminal history checks through local law enforcement agencies. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Pursuant to Chapter 295, Florida Statutes, applicants eligible for Veterans’ Preference will receive preference in employment and are encouraged to apply. However, applicants claiming Veterans' Preference must attach supporting documentation with each application submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. All documentation is due by the closing date of the vacancy announcement. For information on the supporting documentation required, click here . Applicants may also fax their supporting documentation to People First at 1-888-403-2110.  

OCCUPATION PROFILE

 
JOB FAMILY: COMMUNITY AND SOCIAL SERVICES
 

 

 
OCCUPATIONAL GROUP: COUNSELING AND SOCIAL WORK
 

 

 
OCCUPATION: SOCIAL AND HUMAN SERVICE ASSISTANTS
 

 

 
21-1093
 

 

 
DESCRIPTION

 
This is work assisting Child Protective Investigators as well as provide support for families.  

 

 
EXAMPLES OF WORK

 
Supervising visits between parents and children in removal status.  

  
Submit request for medical records.  

 
Make referrals to public or private agencies and community services. 

 
Transports clients to appointments, at times using personal automobile.  

 
Transports children to placements, at times out of county.  

 
Temporarily cares for children while awaiting placement.

 
Assists in records management and prepares reports.  

 
Backup other support staff as needed.  

 
Answer telephone calls for the Child Protective Investigations Unit.

 

 
EXAMPLES OF JOB CHARACTERISTICS

Providing assistance or personal care to others.

Observing, receiving, and otherwise obtaining information from all relevant sources.

Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.

Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processes involve making decisions about the relative importance of information and choosing the best solution.

Entering, transcribing, recording, storing, or maintaining information in either written form or by electronic/magnetic recording.

Developing constructive and cooperative working relationships with others.

Providing information to supervisors, fellow workers, and subordinates. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.

Identifying underlying principles, reasons, or facts by breaking down information or data into separate parts.

Identifying information received by making estimates or categorizations, recognizing differences or similarities, or sensing changes in circumstances or events.

EXAMPLES OF KNOWLEDGE, SKILLS AND ABILITIES

Being aware of others' reactions and understanding why they react the way they do  

Talking to others to effectively convey information  

Listening to what other people are saying and asking questions as appropriate  

Actively looking for ways to help people  

Identifying the nature of problems  

Using multiple approaches when learning or teaching new things  

Knowing how to find information and identifying essential information  

Communicating effectively with others in writing as indicated by the needs of the audience  

Assessing how well one is doing when learning or doing something  

Adjusting actions in relation to others' actions  

Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques  

Knowledge of administrative and clerical procedures and systems

LICENSURE, CERTIFICATION OR REGISTRATION REQUIREMENTS

EFFECTIVE 7/01/02   

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement. 

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